Privacy Policy
This Privacy Policy explains how Syntra Grid collects, uses, stores and protects your personal information when you visit our website or contact us regarding our services.
1. Who we are
Syntra Grid LTD is a software development company based in the United Kingdom. We design and build custom software, web platforms, mobile applications, AI solutions and business automation systems.
2. Information we collect
When you contact us or use our website, we may collect your name, email address, company name, phone number, project information and any other information you voluntarily provide.
3. How we use your information
We use your information to respond to enquiries, provide quotations, communicate about projects, improve our services, maintain website security and comply with legal obligations.
4. Legal basis
Where applicable under UK GDPR, we process personal information based on your consent, our legitimate interests in operating our business, or where processing is necessary for contractual or legal obligations.
5. Data sharing
We do not sell your personal information. We may share information with trusted service providers that help us operate our business, such as secure cloud hosting, email delivery and analytics providers, where necessary.
6. Data security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.
7. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.
8. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict or object to the processing of your personal information. You may also request a copy of the information we hold about you.
9. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences and analyse website traffic. Please see our Cookie Policy for more information.
10. Third-party services
Our website may use trusted third-party services such as hosting providers, analytics platforms, email delivery services and cloud infrastructure providers. These providers process information only as necessary to deliver their services.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.
12. Contact us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us at hello@syntragrid.com.
Last updated: June 2026